All Sales Are Final
Once you get access to a digital product, there are no refunds, returns, or exchanges.
Legal & Policies
Return and Refund Policy
Our refund rules for digital products, plus how Academy cancellations work.
Last Updated October 22, 2026What changed: We made our no-refund policy clearer, added the few exceptions, and explained how Academy cancellations work.
The Kliˈnishen's Atelier is a brand of Strands of Silver Company, LLC.
At a Glance
A Few Exceptions
We refund double charges, or a product we can't deliver. Email us within 30 days.
Cancel the Academy Anytime
Canceling stops future charges. You keep access until your paid period ends.
Questions Go to Our Inbox
Email shop@theklinishensatelier.com with your order number.
This summary is for convenience. The full policy below is what applies.
All Sales Are Final
Everything we sell is digital. That includes website templates, online courses, AI tools, e-books, and the Academy membership.
Once you get access to a digital product, we do not offer refunds, returns, or exchanges. Digital products can't be "returned" once they are opened, downloaded, or transferred.
You agree to this at checkout before you pay.
Offers and promotions change throughout the year. Once an order has been delivered, downloaded, and/or transferred, the sale is final, so we can't refund the difference or apply a new discount afterward. Offers must be applied at checkout.
When We Will Refund You
We will refund you if:
- You were charged twice for the same order.
- You never got your product. If you email us and we confirm it was not delivered, and we can't fix the delivery, we will refund you.
Email us within 30 days of the charge. Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.
The Academy Membership
- Cancel anytime. Canceling stops all future renewal charges.
- No partial refunds. We don't refund the time left in your current monthly or yearly period.
- You keep access until the end of the period you already paid for. After that, your access ends.
- Bundle buyers: Your first 12 months of the Academy are included with your bundle. If you cancel before your free year ends, you will not be charged $297.
To cancel, use the cancel link in your account or in any renewal email, or email us. See our Terms and Conditions for the full Academy terms.
Buyers in the EU and UK
Under EU and UK law, consumers usually have 14 days to cancel an online purchase. For digital products, that right ends once delivery starts, if you agree to it.
At checkout, you ask for immediate access to your product and agree that you lose your 14-day right of withdrawal once delivery starts. We confirm this in your order email.
Chargebacks
Please email us before you file a chargeback. Most problems can be fixed quickly. If a chargeback is filed for a product you received, we may close your access to it.
Contact Us
Email: shop@theklinishensatelier.com
Please include your name, the email you used at checkout, and your order number.
Mail:
Strands of Silver Company, LLC
1302 Waugh Drive #107
Houston, TX 77019
United States