We Never Ask for Health Info
Please keep patient records and health details out of our forms and emails.
Legal & Policies
Privacy Policy
How we collect, use and protect your information when you visit our website and shop with us.
Last Updated October 22, 2026Effective Date: October 22, 2026What changed: We rewrote this policy in plain English, listed every service we use, added how long we keep data, and added your choices for ads and cookies.
At a Glance
Request Your Data Anytime
You can ask to see, correct or delete the personal information we hold.
Cookies Help Us Improve
Cookies and analytics show us how the site is used so we can improve it.
Questions Go to Our Inbox
Email mkt@theklinishensatelier.com with any privacy question.
This summary is for convenience. The full policy below is what applies.
Who We Are
The Kliˈnishen's Atelier (theklinishensatelier.com) is a brand of Strands of Silver Company, LLC, a Texas limited liability company based in the United States. In this policy, "we," "us," and "our" mean Strands of Silver Company, LLC.
We are the "controller" of your personal information. That means we decide how it is used.
Mailing address:
Strands of Silver Company, LLC
1302 Waugh Drive #107
Houston, TX 77019
United States
Email: mkt@theklinishensatelier.com
This policy covers our website, our checkout, our emails, our online courses, our AI tools, and our Academy membership.
Who Our Products Are For
Our products are for adults 18 and older. They are built for clinicians and the people who run their practices.
What We Collect
Information you give us:
- Your name and email address (for example, when you get a freebie, join our list, or buy).
- Billing details, such as your billing address. Your card details go straight to Stripe. We never see or store your full card number.
- The Wix account email you give us so we can transfer a template to you.
- Messages you send us by email.
- Details you give when you book a call, and what is said on calls with us (see "Calls With Us").
- What you type into our AI tools, and what you post in our online community.
Information collected automatically:
- Device and browser details, IP address, and general location (city or region level).
- Pages you visit, links you click, how you got to our site, and what you buy.
- Cookie and pixel data (see "Cookies and Your Consent" below).
- Whether you open or click our emails.
Information from others:
- Payment confirmations from Stripe and Wix.
- Course progress and membership status from Mighty Networks.
We do not ask for sensitive information, such as health information, government ID numbers, or financial account numbers.
Health Information and HIPAA
We are not a HIPAA covered entity or business associate. We do not sign Business Associate Agreements (BAAs).
Do not enter patient information into our forms, AI tools, emails, or community. That includes names, dates of birth, medical details, or anything else that could identify a patient. If you do, we cannot protect it the way HIPAA requires.
How We Use Your Information
We use your information to:
- Deliver what you bought or signed up for (templates, courses, AI tools, e-books, freebies, and the Academy).
- Process payments, renewals, and receipts.
- Send account, order, and renewal reminder emails.
- Send marketing emails, if you signed up for them. You can unsubscribe anytime.
- Answer your questions and give support.
- Understand how our site is used so we can improve it.
- Show you our ads on other sites and measure whether those ads work (only with your consent where the law requires it).
- Prevent fraud and keep our site secure.
- Follow the law, including tax and accounting rules.
Legal Bases (For Visitors in the EU and UK)
If you are in the European Union or the United Kingdom, we rely on these legal bases:
| What we do | Legal basis |
|---|---|
| Deliver products, process payments, manage your Academy membership | Contract (we need it to give you what you asked for) |
| Order, account, and renewal emails | Contract and legal obligation |
| Marketing emails | Consent (you can withdraw it anytime by unsubscribing) |
| Analytics, advertising, and session recording cookies and pixels | Consent (given in our cookie banner) |
| Essential cookies, site security, fraud prevention | Legitimate interests (keeping the site working and safe) |
| Support and replies to your messages | Legitimate interests |
| Tax records and legal requests | Legal obligation |
We Do Not Sell Your Personal Information
We do not sell your personal information for money.
Some state laws treat ad pixels (like Meta, Pinterest, and Hyros) as "sharing" personal information for targeted advertising. We use these pixels to show you our ads on other sites and to measure our ads.
You can opt out of this anytime:
- Click Cookie Settings at the bottom of any page and turn off marketing cookies.
- Turn on Global Privacy Control (GPC) in your browser. We honor it (see below).
- Email us at mkt@theklinishensatelier.com and ask us to stop.
Do Not Track and Global Privacy Control
Global Privacy Control (GPC): We honor GPC. If your browser sends a GPC signal, we turn off marketing cookies and ad pixels for that browser.
Do Not Track (DNT): There is no common standard for DNT, so our site does not respond to DNT signals. Use GPC or our Cookie Settings instead.
Calls With Us (Recording and Transcripts)
Calls with us may be recorded and transcribed for notes. We use Granola, an AI note-taking tool, on calls such as discovery calls.
- We will tell you before we start recording or transcribing.
- If you don't want the call recorded or transcribed, just tell us. We will turn it off and take notes by hand.
- We use call notes only to follow up with you and do the work you ask for.
- Please don't share patient information on calls.
- We keep call notes for up to 3 years, or less if you ask us to delete them.
How We Use AI
In the products we sell:
- Our AI Tools. Our AI tools (Peony, Gemina, Market Sync and the Harmony Website Prompt Creator) are powered by Anthropic's Claude. What you type into them, and the tools' replies, are sent to Anthropic through our secure server to create each answer. Under Anthropic's business terms, this is not used to train its AI models. We don't keep copies of your conversations. We only store your login and how many chats you've used each month. Please don't enter patient information into our AI tools.
- Our AI-Powered Brand and Website course and related templates use Wix Harmony, Wix's AI website builder.
Inside our business only:
- We use AI assistants internally to run the business, such as drafting, organizing projects, and taking call notes. These include Marblism and Granola. They may see business emails, order details, or call notes when we help you. They are not part of any product we sell.
- Some images and marketing visuals on our site are created or edited with AI tools, such as Magnific. No customer data is shared with those image tools.
We do not use AI to make decisions about you that have legal or similarly significant effects.
Session Recording
We may use Twipla to record how visitors use our site, such as mouse movement, clicks, and scrolling. This helps us find and fix problems.
- Recording runs only after you accept analytics cookies.
- We mask form fields and checkout pages, so what you type there is not recorded.
- You can turn it off anytime in Cookie Settings.
International Transfers
We are a US business, and our service providers mostly store data in the United States. If you are outside the US, your information will be transferred to and stored in the US.
When we transfer information from the EU, UK, or Switzerland, we rely on:
- The EU-US Data Privacy Framework (and its UK and Swiss extensions), for providers that are certified under it.
- Standard Contractual Clauses approved by the European Commission (and the UK addendum), for providers that are not certified, or as a backup.
You can email us for more details about the safeguards for a specific provider.
How Long We Keep Your Information
| Information | How long we keep it |
|---|---|
| Orders, invoices, and payment records | 7 years (for tax and accounting) |
| Email list details | Until you unsubscribe. After that, we keep only your email on a "do not send" list so we don't email you again. |
| Course and Academy account details | While your access is active, then up to 2 years after it ends |
| Analytics data | Per each provider's settings (for example, Google Analytics keeps data for 14 months) |
| Cookie consent records | 3 years |
| Auto-renewal consent records (Academy) | At least 3 years after your membership ends |
| Support emails | Up to 3 years |
| Call recordings, transcripts, and notes (Granola) | Up to 3 years |
| AI tool inputs | We don't keep copies of your conversations. We only store your login and how many chats you've used each month. |
When we no longer need information, we delete it or make it anonymous.
How We Protect Your Information
We use trusted providers with strong security, such as encrypted connections (HTTPS) and secure payment processing through Stripe. We limit who can see your information.
No system is 100% secure. If a data breach affects you, we will tell you as the law requires.
Children
Our site and products are for adults 18 and older. We do not knowingly collect information from anyone under 18. If you think a child has given us information, email us and we will delete it.
Your Rights
Everyone: You can email us anytime to:
- Ask what information we have about you.
- Ask us to correct it.
- Ask us to delete it.
- Opt out of marketing emails (or click "unsubscribe" in any email).
- Opt out of ad pixels and targeted ads (see "We Do Not Sell Your Personal Information").
US residents: Some US states give you extra rights, such as the right to get a copy of your data, to opt out of targeted advertising, and to appeal our decision on your request. We honor these requests no matter which state you live in. If we say no to a request, you can appeal by replying to our answer with "Appeal" in the subject line.
EU and UK residents: You also have the right to:
- Get a copy of your data in a common, portable format.
- Object to how we use your data, including for marketing.
- Ask us to restrict (pause) how we use your data.
- Withdraw your consent anytime. This does not affect what we did before you withdrew it.
- Complain to your local data protection authority.
How to make a request: Email mkt@theklinishensatelier.com. We may ask you to confirm your identity first. We will reply within 30 days (or sooner if your local law requires it). We will not treat you differently for using your rights.
California Privacy Notice
California Online Privacy Protection Act (CalOPPA): This policy lists what we collect, who we share it with, how we respond to Do Not Track signals, how you can review and correct your information, and its effective date.
California Consumer Privacy Act (CCPA): Based on our current size, the CCPA does not apply to us. Even so, we honor California residents' requests to know, correct, delete, and opt out of sharing for targeted ads.
Shine the Light: We do not share personal information with other companies for their own direct marketing.
Changes to This Policy
We may update this policy. When we do, we will change the "Last Updated" date at the top and add a short note about what changed. If the change is big, we will also tell you by email or with a notice on our site.
Contact Us
Email: mkt@theklinishensatelier.com
Mail:
Strands of Silver Company, LLC
Attn: The Kliˈnishen's Atelier
1302 Waugh Drive #107
Houston, TX 77019
United States